Privacy Policy
Last updated: February 2025
Bravura IT Support ("Bravura," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and tech concierge services.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name, email address, phone number, and mailing address
- Account credentials when you register or log in
- Service requests, inquiries, and communications
- Payment and billing information (processed by Stripe)
We also collect certain information automatically when you visit our website, such as device type, browser, IP address, and usage data, including through analytics services described below.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our tech concierge services
- Process transactions and manage your account
- Respond to your inquiries and support requests
- Send service-related communications and updates
- Understand how our website and services are used so we can improve them
- Comply with legal obligations and protect our rights
3. Third-Party Services and Data Sharing
Firebase
We use Google Firebase for basic analytics and tracking on our website. Firebase may collect information such as pages visited, device information, and general usage patterns. This helps us understand how visitors use our site and improve the experience. Firebase data is processed in accordance with Google's privacy practices. You can learn more at Firebase Privacy.
HubSpot
We use HubSpot to manage customer relationships and marketing. When you contact us, sign up, or use our services, your contact and account information may be synced to HubSpot so we can provide better support and communicate with you about our services. HubSpot's use of your data is governed by their privacy policy. For more information, see HubSpot Privacy Policy.
Stripe
Payments are processed by Stripe. When you make a payment or subscribe to a plan, your payment information is sent directly to Stripe and is subject to Stripe's privacy policy. We do not store your full payment card details. We may receive transaction and subscription status information from Stripe to manage your account and provide support. For details, see Stripe Privacy Policy.
We do not sell your personal information. We may share information with service providers who assist us in operating our business (such as hosting and email delivery) under agreements that require them to protect your information.
4. Data Retention and Security
We retain your information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We implement reasonable technical and organizational measures to help protect your personal information against unauthorized access, loss, or alteration.
5. Your Rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. You can update your account details through your account settings or by contacting us. To request access, correction, or deletion of your data, or for any privacy-related questions, please contact us at help@bravurait.com.
6. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. We encourage you to review this policy periodically.
7. Contact us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: help@bravurait.com